Refund policy

Return & Refund Policy

At [zyntra], your satisfaction matters to us. If something isn’t quite right with your order, we’re here to make it right—quickly and fairly.

1. Return Eligibility

To be eligible for a return, your item must:

  • Be unused and in its original condition

  • Be returned in the original packaging

  • Include all tags, accessories, and proof of purchase

We reserve the right to decline returns that do not meet these conditions.

2. Return Timeframe

You can request a return within [ ] of receiving your order.

We recommend contacting us as soon as possible to ensure a smooth process.

3. How to Request a Return

To initiate a return, please contact us at:

📧 [shopzyntraaaa@gmail.com]

Include:

  • Your order number

  • Reason for return

  • Photos (if the item is damaged, defective, or incorrect)

Our team will guide you through the next steps.

4. Refund Process & Timing

Once we receive and inspect your returned item:

  • You will be notified about the approval or rejection of your refund

  • If approved, your refund will be processed to your original payment method

Refund timing:

  • Please allow [6-7daysrefund] for the refund to reflect in your account

5. Exchanges

We offer exchanges in cases where:

  • The product is damaged

  • The product is defective

  • You received the wrong item

To request an exchange, contact us at [shopzyntraaaa@gmail.com], and we’ll arrange a replacement as quickly as possible.

6. Damaged or Defective Products

If your order arrives damaged or defective:

  • Contact us within [ ] of delivery

  • Share clear photos or videos showing the issue

We will prioritize resolving the issue by offering a replacement or full refund at no additional cost.

7. Non-Returnable Items

The following items are not eligible for return:

  • Used or worn items

  • Items without original packaging or missing components

  • Products marked as non-returnable or final sale

  • Personal care or hygiene-related items (if applicable)

8. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect

  • Original shipping charges (if any) are non-refundable

If the return is due to our error, we will cover the return shipping cost.

9. Need Help?

If you have any questions or concerns, feel free to contact us:

📧 [shopzyntraaaa@gmail.com]
📍 [Agartala,India]